BC Sands Testimonials

Plus firewood reviews! (scroll down to the bottom to read these)


Delivery from BC Sands

"The delivery service was exceptional and the delivery guy was very helpful with a nice friendly demeanour. " 10/7/2014 10:03 AM

"So bloody efficient. It was easy to use the web site (which was informative and helpful), and you delivered when you said you would. I wasn't expecting such service. It's a great way to do business; no time wasted on the phone and a receipt is sent by email. I initially had trouble paying with my credit card, but think that may have been a fault of mine. Not a problem when you offer a PayPal facility as well…………..may thanks from a very satisfied customer! " 10/7/2014 8:08 AM

"Driver was friendly " 9/30/2014 9:11 AM

"As easy as ordering a pizza , and almost as quick on the delivery. Excellent stuff. " 9/23/2014 4:23 PM

"This is the second time I've used bc sands - the level of customer service from all levels including drivers is commendable! " 9/21/2014 9:13 AM

"I was very pleased with the timely delivery of the soil and the courtesy of the driver. " 9/13/2014 12:08 PM

"Excellent product and service, I will use this again, thank you " 9/10/2014 5:02 PM

"good and friendly service " 7/18/2013 6:19 PM

"Truck delivery on time and very accommodating" 6/21/2013 2:34 PM

"Your driver was great. " 6/17/2013 9:44 AM

"Great service. Keep it up " 4/24/2013 8:17 AM

"In addition your delivery driver was excellent and safety conscious - nice to have that approach to customer service. Greg Klamus " 4/18/2013 12:03 PM

"On time delivery very easy to plan your day and with the SMS service makes it even better. " 4/16/2013 7:20 PM

"Delivery arrangements were excellent. " 4/15/2013 8:58 AM

"Love your online option, made it so easy to purchase with same day delivery. Delivery was perfect, placed exactly where I wanted it whilst I wasn't home. Will be a repeat customer. Phil,Clancy Ekh00n@optusnet.com.au " 3/18/2013 10:16 AM

"Were very helpful in allowing me to add to my order by phone a few days later. " 2/27/2013 2:05 PM

The driver was excellent, pleasant and helpful. " 2/26/2013 1:31 PM

"Evan the driver who delivered the soil and wood chip was very efficient, pleasant and a credit to his employers. " 1/3/2013 8:36 PM

"Amazing service. We ordered 3pm one day and it arrived the next day by 9am ! Great service and great prices - THANK YOU ! " 1/3/2013 8:53 AM

"Great customer service regarding a need to change delivery times " 12/24/2012 2:18 PM

"Your service is efficient and reliable and your product is competitively priced. Thanks for your help." Greg, Northbridge

"Skip bag - it’s not something I had heard/thought of and is way more convenient that having a Skip, the best part is you have a small folded up Empty Bag when not in use rather than a huge steel bin. Also while empty you can place it wherever is convenient for the job rather than unable to move a heavy bin and the rental/tip/collection costs are heaps cheaper!" Joe, Eastlakes

"…the driveway was a bit tricky and my apartment is 1 level above the street level, I was impressed it worked out well. Keep up the good work!" Pru, Alexandria

"It's great to see a company such as yours embracing online ordering and delivering a very efficient and quality service." Glen, Leichhardt

"The experience was even easier than last year, and everyone, especially your driver Jim, was clearly prepared to go the extra distance, without even being asked…Thank you again - we wouldn't think of going anywhere else, because I can't imagine anyone doing it better." Phil, Ashfield

"I actually had your invoice with me today as a prompt to contact your company regarding the service of your delivery driver on Saturday. It is not often nowadays that companies are customer focused and I wanted to praise the attitude and helpfulness of your driver Dennis (Truck 30). If the other drivers are like him you have a very good “sales” force as my experience would make us purchase from your company again. (We have awkward access and he was extremely helpful getting our delivery into our yard.)

"He should be congratulated on providing a professional and caring face of your company." Terry, Illawong

Landscaping supplies from BC Sands

"After having our landscaping supplies delivered during the week, weather delays meant that we only discovered that we had not ordered enough decorative pebbles at about midnight on Friday night (our fault!). And we had a child’s birthday party at 9.30am on Saturday morning, with heaps of kids coming who would walk the non-covered dirt/mud through everything!

"I set up a new account on your website and ordered a dozen 20kg bags of decorative pebbles online at 2.00am on Saturday morning, and somehow BC Sands managed to deliver them just after 9.15am that very same Saturday morning, leaving us just enough time to lay them before the guests arrived for our child’s birthday party at 9.30am!

"I would like to say a very big thank you to all of you at BC Sands who made this possible. Awesome logistics management." Alastair, Forest Lodge

"I just wanted to say what a great experience it has been dealing with your company during my recent garden renovation. Everyone I spoke with, from the phone reception in the office (Kelly), to the shop-staff (Rob), to the delivery man (Dennis) was exceptional in their skill, knowledge and professionalism. I was given really good advice and technical support when I needed it, deliveries were made promptly and efficiently, exactly when and where you said they would be, and everyone, without exception, was pleasant and switched on. And to put the icing on a very good cake, your prices were also the best! You are really running a great business there. I'll recommend you to everyone I know!" Kyle Powderly

Firewood reviews

"Even though I used the online store I think I still prefer to talk to a human! Either way I'm very happy with the service and the range or wood you have (not just the top grade or bottom grade) and really like the saw mill offcut product (even though I haven't checked it out yet - still in the bag). I have a wood fired oven so the long lasting heat isn't as important to me (the bricks retain heat for a few days) so the choice of the cheaper wood is awesome. " 6/3/2013 1:27 PM

"Service was great. I had mad a comment when I ordered re ensuring size of wood was consistent in whole bag ( last year we had received one bag that under the top layer all the pieces were huge and required us to get someone in to cut them. . Thanks for taking notice as the whole bag is the stove size and perfect." Cheryl " 4/19/2013 9:11 AM

"I found the [BC Sands online shop] experience simple and straightforward. Clicking on items to see a larger view is always a winner. Also I had made a phone call as well and found the staff friendly and professional. The product is of high quality - not damp, like another supplier - and therefore I feel the extra cost is worth it (the other supplier had delivery included in the pricing structure)." Ren, Surry Hills

"I would love to rate my experience with your business. I have just installed a slow combustion heater at home and was looking for wood, so I typed in ‘sydney firewood’ and BC Sands was one of the first sites to come up. I looked through your site and got a price then searched other sites to compare. The reason I came back to you was the simplicity of your site. I could see what I needed and it was easy to order and I knew the price. Finishing the transaction as a new customer was also a breeze, order completed and confirmed by you in around five mins, brilliant. The other thing was the link to the FAA which no one else has and gave me peace of mind about your product."

"The delivery process couldn’t have been better, you came when you said you would, what more can I ask?"

"The driver was friendly and helpful."

"The product is also excellent, we had our first fire last night and the wood burns long and hot, the pieces are just the right size and I don’t have to spend time with a block splitter trying to make them fit."

"All in all an outstanding experience, YES I will be using you and your company again." Peter, Davidson

"It was a pleasure doing this purchase.
 1.       I did a web search and after looking at several felt that BC Sands would provide the service I wanted – I was not disappointed.
2.       It is a very easy web site to navigate.
3.       The delivery person arrived EXACTLY at the time stated.  He was also friendly and helpful
4.       I have used another supplier for fire wood previously – the 500kg reusable bag is tidy, assisted in the management of the wood and is great for recycling.
5.       Definitely using BC Sands again."
Angus, Bondi

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